1. Introduction
These Terms and Conditions apply to services provided by Pristine Flow Solutions Ltd.
By requesting or using our services, you agree to these terms.
2. Our Services
Pristine Flow Solutions provides plumbing, drainage and domestic appliance repair services directly or through approved service partners and qualified engineers.
Services may include emergency plumbing, blocked drain clearance, leak repairs, hot water issues, appliance diagnostics and appliance repairs.
3. Quotes and Pricing
Pricing is confirmed before chargeable work begins.
Appliance repairs start from £99, however final pricing depends on:
- Appliance type
- Fault severity
- Required parts
- Labour involved
- Engineer attendance requirements
Any additional work or parts required will be discussed and approved before proceeding.
4. Attendance Times
Estimated attendance times are provided in good faith but may vary due to:
- Traffic conditions
- Weather
- Demand levels
- Engineer availability
- Emergency priority call outs
We cannot guarantee exact arrival times.
5. Access to Property
Customers must provide safe and reasonable access to the affected area, appliance, plumbing system or drainage system.
Engineers may refuse to carry out work if conditions are considered unsafe.
6. Parts and Materials
Replacement parts, specialist equipment and additional materials may be chargeable separately.
Availability of parts may affect repair times.
7. Appliance Repairs
Appliance repairs are subject to inspection and fault diagnosis.
In some cases, repair may not be economical or technically possible.
We do not guarantee that all appliances can be repaired successfully.
8. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact details
- Providing accurate fault descriptions
- Ensuring access to the property
- Ensuring pets or hazards are controlled appropriately
9. Cancellations
If you cancel before an engineer has been dispatched, you may be eligible for a refund.
Once an engineer has been dispatched, reasonable attendance or administration costs may still apply.
10. Liability
Nothing within these terms excludes liability that cannot legally be excluded under UK law.
We are not responsible for:
- Delays outside our reasonable control
- Existing faults or damage
- Consequential losses
- Loss of income
- Third-party failures
11. Website Information
Information on this website is provided for general guidance only.
Services, pricing and availability may change without notice.
12. Privacy
Personal information is handled in accordance with our Privacy Policy.
13. Company Information
Pristine Flow Solutions Ltd is registered in England and Wales.
Company Number: 16725231
Email: contact@pristineflowsolutions.co.uk
Phone: 0333 002 0735
14. Governing Law
These terms are governed by the laws of England and Wales.